IT Help Desk

General Information

​IT Help Desk information will operate as follow during the School Year:

        Monday - Thursday 7:30 am - 5:00 pm
        Friday 7:30am - 4:00pm

IT Help Desk will operate as follows during the Summer and when students are not at school:

        Monday - Friday 7:30am - 4:00pm

IT Help Desk Direct Line: 256-428-6900

IT ​Help Desk offers technical support to System Technicians, teachers, and students to better utilize our digital curriculum.

Student/Faculty

  • password resets for computer logon
  • logon issues with ClassLinks
  • logon issues with Inow
  • Troubleshoot and analyze data in relation to various software systems

Assist System Technicians to troubleshoot technical issues at the schools

Monitor and review ConnectWise Ticketing System

CONTACTS: 

Carla Frasier - IT Help Desk          
Vicki M. Pape - IT Help Desk    
Phillip Drane - IT Help Desk       
Liz Arthur - Operations Help Desk    

IT Manager - Help Desk

Sandra Simmons
Sandra.Simmons@hsv-k12.org
256-428-6916

Back to top